Ecommerce Returns Management | ﾃﾛﾌﾒｴｫﾃｽ

Ecommerce Returns Management Tailored to Your Brand

Ecommerce returns are inevitable. ﾃﾛﾌﾒｴｫﾃｽ converts reverse logistics from cumbersome into custom brand experiences.

ﾃﾛﾌﾒｴｫﾃｽ's ecommerce returns solutions build into the same operation that handles your outbound orders. All returns are processed, tracked, and recovered according to your exact policy.

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Returns processed to your policy: restock, quarantine, or dispose

Configurable per SKU, per product category, or per return reason

Lot tracking and expiry compliance maintained through the return

Managed by your dedicated on-site account manager

Trusted by High-Growth Ecommerce Brands

Ecommerce Returns Solutions That Work With Your Business

With ﾃﾛﾌﾒｴｫﾃｽ, every unit is scanned, inspected, and dispositioned against your specific SKU-level rules. There's no separate returns portal to manage, no data reconciliation between systems, and your available inventory count updates almost immediately.

CONFIGURABLE BY YOUR POLICY

Handling Returned Products Your Way

Have preferences for restocking sellable inventory, quarantining for inspection, or disposing poor products? Apply unique logic per SKU, product category, or return reason, and ﾃﾛﾌﾒｴｫﾃｽ automatically configures it every time.

REAL-TIME RETURNS TRACKING

Instant Return Notifications Upon Arrival

Every return is logged into ﾃﾛﾌﾒｴｫﾃｽ 360 when it arrives at our processing center. You see status, condition notes, and disposition in real time. If a return has a compliance issue or a condition flag, your account manager will always let you know.

INVENTORY RECOVERY

From Return Label to Resale

We process returned inventory so units that clear inspection go straight back into your sellable stock in ﾃﾛﾌﾒｴｫﾃｽ 360. No processing backlog, idle inventory, or gaps between a return landing on our dock and being available for the next order.

COMPLIANCE THROUGH THE RETURN

Maintain Lot Tracking & Expiry On All Returns

For regulated product categories, your lot tracking and expiry date compliance is maintained through every return. ﾃﾛﾌﾒｴｫﾃｽ checks returned units against original lot data, quarantines if necessary, and generates required compliance reports.

Our Ecommerce Returns Solutions Are the Right Fit for Certain Brands. Here's an Honest Look at Who That Is.

Built for

You'll get the most value if you窶ｦ

Manage high return rates that directly affect sellable inventory positions and revenue.
Process returns by SKU, return reason, product category, and other specific rules.
Sell supplements, cosmetics, food, or health products, requiring lot tracking or compliance through the return.
Expect return reason data and SKU-level return patterns to inform product development and packaging.
Want returns operations to run without daily oversight, configured once, and monitored by your account manager.

Sound like you? Let窶冱 talk

Not for

We're probably not the right fit if you窶ｦ

Have low return volumes where a configurable, policy-driven returns workflow is unnecessary.
Handle returns entirely in-house and want your 3PL to focus solely on outbound fulfillment.
Have returns handled by a third-party returns platform that manages the customer experience and processing.
Don't require returns data or reporting, and only need basic return receiving and disposal.
Only require a customer-facing portal rather than warehouse-side processing and inventory recovery.

Trust Our Ecommerce Returns Management. You Focus on Growth.

From scanning and tagging your customers' return labels to processing recovered inventory, here's how ﾃﾛﾌﾒｴｫﾃｽ takes the full reverse logistics cycle off your shoulders.

Your Customer Initiates a Return

Your customer submits a return, and ﾃﾛﾌﾒｴｫﾃｽ handles the reverse logistics so that the returns process is as fulfilling as the initial order. Once the return is in motion, the rest is handled on our end.

Return Arrives at Our Returns Processing Center

When the package lands at our facility, it's logged into ﾃﾛﾌﾒｴｫﾃｽ 360 immediately. We note the condition, return reason, and status in your dashboard in real time. Your dedicated account manager can address any questions about the returns process.

Unit Inspections, Defections Logged By Your Policy

Every returned unit is inspected by SKU, product category, or return reason. Our returns department enforces your specific returns policy instructions at each of our fulfillment facilities, every time.

Items Are Restocked, Quarantined, or Disposed

Depending on your returns policy, our returns management team restocks, quarantines, or disposes of returned products according to your custom returns policy.

Transform Poor Experiences Into Loyalty-Building Outcomes

Dedicated Account Manager

Each client gets matched with a dedicated account manager who provides proactive support and optimization. With ﾃﾛﾌﾒｴｫﾃｽ, your shipments, inspections, returns, and refunds are all overseen by a trusted representative.

Inventory & Order Data All In One Place

We built and own our award-winning WMS platform, ﾃﾛﾌﾒｴｫﾃｽ 360. Our proprietary technology will help you manage and forecast inventory from any of our strategic facilities.

Owned and Operated Warehouses

We own and operate four strategically located fulfillment facilities across North America. You receive consistent service, greater quality control, and order accuracy from all our facilities.

Full Visibility Into What Returns, and Why

ﾃﾛﾌﾒｴｫﾃｽ 360 shows real-time return reason data and SKU-level reporting. See products, channels, and seasons that cause above-average returns before they impact margins.

Integrate Returns Management With Systems You Already Use

Returns are automatically logged in ﾃﾛﾌﾒｴｫﾃｽ 360 as they're processed. Stock levels update across your connected storefronts and marketplaces without any manual work.

Explore all integrations

Industries We Work With

From supplements to skincare, we specialize in high-volume, low-SKU brands that are scaling fast.

Hear from Growing Ecommerce Brands Across Different Industries

Frequently Asked Questions: Ecommerce Returns Management

What is reverse logistics in ecommerce?

Reverse logistics in ecommerce is the process of receiving, inspecting, and dispositioning returned goods after a customer sends them back. An effective reverse logistics process determines how quickly inventory is recovered, whether it can be resold, and how compliance requirements are maintained through the return cycle. ﾃﾛﾌﾒｴｫﾃｽ manages the full reverse logistics chain from the moment a return arrives at our facility.

How does ecommerce returns management work?

Ecommerce returns management is the operational workflow for receiving returned items, inspecting them against your policy, and routing them to the right outcome: restock, quarantine, or disposal. At ﾃﾛﾌﾒｴｫﾃｽ, when a customer initiates a return, the item ships back to our warehouse where our team receives it, inspects it against your policy, and routes it to restock, quarantine, or disposal. Every step is tracked in ﾃﾛﾌﾒｴｫﾃｽ 360 in real time, so your operations team always knows what窶冱 coming back, and why.

What is ecommerce returns management software?

Ecommerce returns management software automates the workflow for logging, inspecting, and dispositioning customer returns, replacing manual tracking and ad hoc processes. ﾃﾛﾌﾒｴｫﾃｽ窶冱 returns management is built into ﾃﾛﾌﾒｴｫﾃｽ 360, and logs each return as it arrives, inspects it against your policy, and routes it to restock, quarantine, or disposal status.

How does ﾃﾛﾌﾒｴｫﾃｽ process returns for ecommerce orders?

Before your first return arrives, your account manager works with you to configure disposition rules for each SKU, product category, and return reason in your operation. Apply unique logic for restocking sellable inventory, holding for inspection, quarantining for compliance review, or disposing altogether. ﾃﾛﾌﾒｴｫﾃｽ's dedicated returns team follows your ecommerce returns policy exactly as configured.

Does ﾃﾛﾌﾒｴｫﾃｽ provide return shipping labels?

ﾃﾛﾌﾒｴｫﾃｽ supports return label generation as part of the returns workflow, integrating with leading returns experience platforms like Loop Returns or AfterShip to handle customer-facing label and portal experiences. The right setup depends on how your brand currently manages the customer returns journey, and your ﾃﾛﾌﾒｴｫﾃｽ account manager will configure the label and portal workflow during onboarding.

How are returns priced at ﾃﾛﾌﾒｴｫﾃｽ?

Returns processing at ﾃﾛﾌﾒｴｫﾃｽ is priced based on the steps required: receiving the return, inspecting the unit, and executing the disposition your policy specifies. ﾃﾛﾌﾒｴｫﾃｽ 360 makes every return charge visible at the individual order level in real time, with no end-of-month surprises. You窶冤l learn about our reverse logistics and returns policy in our initial discussions, and you窶冤l get a clear cost picture based on your expected return volume and SKU mix.

What happens to returned inventory after it's processed?

Returned inventory is routed based on the disposition rules your brand has configured in ﾃﾛﾌﾒｴｫﾃｽ 360. Items that pass inspection can be restocked to sellable inventory, held for your team to review, donated, or disposed of based on SKU, product category, or return reason. For regulated categories, lot data and expiry status are verified before anything is returned to sellable stock.

How does ﾃﾛﾌﾒｴｫﾃｽ handle returns for regulated product categories?

For supplements, health products, cosmetics, and food categories, ﾃﾛﾌﾒｴｫﾃｽ maintains lot tracking and expiry date compliance through the entire return lifecycle. Returned units are checked against their original lot data, and any unit outside its compliance window is quarantined rather than restocked. We apply your same outbound compliance standards to returned products without a separate system.

What is a typical ecommerce return rate, and how does ﾃﾛﾌﾒｴｫﾃｽ help manage it?

Ecommerce return rates typically range from 15% to 40% varying by the category. ﾃﾛﾌﾒｴｫﾃｽ's returns processing is designed to recover sellable inventory as quickly as possible and give you real-time visibility into what's coming back and why. Return reason data in ﾃﾛﾌﾒｴｫﾃｽ 360 can also inform product and packaging decisions that reduce future return rates over time.

Can I track return reasons and condition data in ﾃﾛﾌﾒｴｫﾃｽ 360?

Every return logged through ﾃﾛﾌﾒｴｫﾃｽ includes condition notes and return reason data, visible in your ﾃﾛﾌﾒｴｫﾃｽ 360 account. You can see what's coming back, what condition it arrives in, and how it was dispositioned. This gives your team the data to identify patterns and address root causes rather than just processing volume.

Is ﾃﾛﾌﾒｴｫﾃｽ's returns management included in standard fulfillment, or is it a separate service?

Returns management is a core part of ﾃﾛﾌﾒｴｫﾃｽ's fulfillment offering, configured during onboarding alongside your outbound workflows. There is no separate software subscription or standalone returns service to purchase. Your returns policy is set up in ﾃﾛﾌﾒｴｫﾃｽ 360 from the start, and your account manager oversees returns processing alongside outbound operations.

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